Widebot In Collaboration With The Egyptian Civil Service Launched “Kmt” The AI Chatbot

The Central Agency for Organization and Administration (CAOA) announced the launch of the first intelligent assistance to the State administrative organ "KMT", an AI-based automated conversation system, developed through WideBot in collaboration with USAID as an example of successful and fruitful cooperation between a government entity and an Egyptian start-up company, with the support of the USAID-funded Economic Governance Project. It aims to provide accurate and reliable information to the staff of the state's administrative apparatus and the public at large.

KMT was built to understand and respond to various legal and administrative inquiries related to the Civil Service Act No. 81 of 2016 and its Executive Regulation issued by Prime Minister's Decision No. 1216 of 2017 and periodicals and related resolutions. It also responds to query about the device's services by linking with the machine's automated working systems, and other services can be added later. KMT is available for use through the website and through WhatsApp and Facebook Messenger.

Quoting WideBot, "We have the honor to develop Egypt's first AI fingerprint through KMT, the first Smart assistant that can analyze and respond to more than 50 thousand questions in various legal and administrative inquiries related to the Civil Service Law and its Executive Regulation, at any time, 24 hours, with audio or written response."

In a statement to the Head of the Agency, he thanked President Abdelfattah El-Sisi for his great support and for harnessing all resources for the administrative reform efforts. The most important fruit of reform is what we earn today, by completing the Government's move with its staff to the administrative capital. It’s a milestone in the history of the State's administrative organ, a stage that befits our first steps towards a new Republic that upholds the value of the citizen and harnesses all its possibilities to develop the services provided to him.

During the launch, the head of the agency reviewed some steps in the way of administrative reform that paved the way for a flexible transition of central government institutions with their employees. No staff member was harmed by the transition, which is the same principle the Egyptian State depended on during the elaboration of the administrative reform plan in 2014. Within the framework of legislative reform, the Civil Service Act No. 81 of 2016 and its implementing regulations were promulgated. The Central Agency for Organization and Administration Act No. 118 of 1964 was amended by Act No. 6 of 2021 in order to balance the principles of discipline and flexibility in the work of the public administration.

Within the framework of institutional reform, the Agency had completed the restructuring of all government institutions transferred to the new administrative capital. He mentioned that we had a clear vision for the future of the State's institutional framework. The quality of the institutional framework is undoubtedly one of the most important requirements for achieving economic development in accordance with Egypt's Vision 2030.

Regarding the axis of capacity building and development, the Head of the Agency said that training programs had been implemented for current employees, and the Government was keen to provide all support for the selection of new entrants to the State administrative organ through the central competition system. The agency paid particular attention to training, building and developing the capacity of the staff selected to move to the administrative capital, where it implemented a comprehensive capacity assessment programs followed by a series of training programs conducted according to needs identification. The number of beneficiaries of these programs exceeded 76 thousand trainees.