Preserving Knowledge and Effective Communication (Part Three)

This is the third article in a series for companies looking to implement effective and positive communication and enhance employee training on sales and meeting situations.

What Can Be Achieved

To better preserve knowledge, you should refer to the list explained in Part Two. However, you can’t do much about employees’ prior knowledge, and their motivation can be an issue. You need to find the drive within each employee. For example, if you implement some kind of reward system, not all employees will respond. If you hope that what they learn remains in their memory, you need to focus on the last points.

Look at the materials you will present in your workshops and see if they can be simplified a bit. You might use examples or even one or two stories to create a good context for better retention.

To preserve knowledge, you need to train employees regularly. You might not have resources for this, but since people tend to forget, finding ways to help new employees and continuing their training can be a significant investment.

If you are looking for how to structure your workshops to make retention more effective, try exploring the topic of "spaced repetition." For this, we recommend watching this introduction by Osmosis.

This article was published on Pitcherific.
Translated by Omnia Mahmoud.